If you crash your drone during the first 30 days you qualify for free repair labor, simply pay for parts and round trip shipping. Once the warranty is used during the first 30 days, the warranty then becomes voided. The “Rotor to Rotor Warranty” is an advantage we offer to our customers who purchase a DJI or Yuneec drone.
We do not want our customers to be intimidated of flying their drone because of its expense, this includes beginner to advanced pilots. We introduced this warranty to help beginners fly with more confidence during their very first flights and help our customers use their drones to the fullest potential.
We implemented a new advantage in the drone industry, giving our customers the opportunity to make mistakes and learn from them, free of charge. If you crash during the first 30 days after your purchase you can contact us to get started with the diagnostic and repair process.
First you can fill out the “Repair Form” by clicking here.(https://www.verydrone.com/services-repair/) . Share as much information as you can with our technicians about the issue with supplemental pictures of the drone.
We will get back to you within 48 hours. Once pre-approved, you will be sent a Verydrone Authorized Repair Number (Verydrone ARN#), a ship to address, and an estimated repair timeframe.
Package your craft and accompanying parts carefully; be sure to include your remote controller. Write the Verydrone ARN# on two sides of the of the box and ship it to the address.
Once received, we will first diagnose the problem and then provide you a detailed quote with labor cost, which will be waived and price for parts. All repair and upgrade services are provided with an invoice by email and must be approved before we work on your craft.
If you would like to go forward with the repair, our team will be more than happy to fully repair your craft. All repaired crafts are test flown before they are shipped back to you.
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